If we are compelled to cancel a scheduled retreat for any reason, you shall have the option to transfer your entire retreat payment to a different retreat or to request a full refund of your payment. House of Light Ibiza shall not be held liable for any costs incurred in preparation for a cancelled retreat, including but not limited to airfare, lost wages, and other travel-related expenses.

Definitions
Cancellation: The failure to attend the retreat includes the postponement or rescheduling of your participation.

Guest Cancellation Policy
Should you cancel your reserved retreat date or request a postponement, House of Light will not offer any refunds, irrespective of the underlying reason. A portion of your payment or deposit may be applied as a credit toward another retreat and must be utilised within two years of your original retreat date.

Your credit may be transferred to another individual, provided you arrange the transfer personally. Depending on the timing of the cancellation, cancellation fees may apply, as outlined below:
  • More than 90 days before the start date of the retreat: 100% of your payment may be transferred to another retreat.
  • 60 to 89 days before the start date of the retreat: 80% of your payment may be transferred; you forfeit 20% of the retreat price.
  • 15 to 59 days before the start date of the retreat: 50% of your payment may be transferred; you forfeit 50% of the retreat price.
  • 14 days or fewer before the start date of the retreat: you forfeit the entirety of your payment.

Please note that exceptions to this policy will not be entertained. We do not provide credit for guests who arrive late or depart early.


Retreat Cancellations
You must thoroughly review the cancellation policy before making a reservation. While it is not the intention of participants to cancel or postpone their retreat, unforeseen circumstances may arise. Therefore, we strongly advise you to obtain travel cancellation insurance promptly upon making your reservation.

Travel and Cancellation Insurance
To participate in our retreats, we earnestly recommend that you secure travel insurance. Most insurance providers stipulate that the policy should be purchased within seven days of making your reservation. Please ensure that your insurance covers all pertinent activities you intend to undertake during the retreat, as well as coverage for trip cancellation. Additionally, verify that your policy includes coverage for COVID-19-related issues. Depending on the terms of your insurance policy, travel cancellation insurance may cover part or all of the cancellation costs.